A customer might leave a review while still in your store, but it may not show up for several hours.

Keep in mind that there is a delay between when a customer leaves a review and when it posts on your business page. The star ratings you received are still used and factor into your business’s overall rating. With Facebook recommendations, customers can continue to leave detailed feedback about your business. While Facebook has done away with star ratings, the meat of the reviews - the comments - are still there. Instead, when leaving a review, customers are asked whether they would or would not recommend a business. Facebook is no longer using the star ratings that customers relied on for years. The first is that Facebook has transitioned from reviews to recommendations. There are several reasons you may not see your Facebook reviews. Why aren’t my Facebook reviews showing up? Positive reviews may prompt a Facebook user following your page to stop into your store or make their first purchase on your website, converting that lead into a paying customer.Įven responding to negative reviews allows you the chance to demonstrate that you value your customers and are invested in customer satisfaction. However, their review can be reinstated at anytime, if they contact us and provide proof of experience.If you have a Facebook Business Page, then encouraging your customers to review your business maximizes the value you get from that page and the return on the time you’ve invested in your social media marketing.Ĭustomer reviews add authenticity to a business page and help potential customers make buying decisions. In some cases reviews fail to provide proof of experience and reviews are removed. The next step in the process is the reviewer either agreeing or disagreeing with the flagging and potentially being asked to provide proof of experience to help validate their review. When this happens - we issue reviewers with a notice via email letting them know that the business (or someone) has flagged their review.

For context, the removal of reviews happens with a business or a member of our reviewing community flags a review and the validity of said review comes into question. We believe that a lengthy constructive, 3 star review can add more value to a business and it's practices than a two-word five star review. We are Trustpilot encourage all reviews - be they positive, negative or neutral. We appreciate your feedback around negative reviews.

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